Please keep your eyes peeled for some exciting new products in the new year!
Little J Creations is committed to protecting your personal information. We do not distribute, sell or give our any customer information. We only collect the necessary information to process your order.
Payment is made by PayPal.
PayPal is a well known and trusted website for secure payments.
You will be able to login if you already have an account. If you do not have a PayPal account you will have the option to either register or checkout as a guest.
All items will be dispatched within 10-14 working days. I do aim to be on the shorter side for deliveries, however please kindly note that at busier times this may increase. This will be stated when the order is placed. There is a standard rate for shipping at £3.70 and all items will be sent by Royal Mail.
If you have any other queries, please do not hesitate to contact me directly via email or instagram where i will be happy to help.
Returns & Refunds
At present as almost all of our items at Little J Creations are personalised we currently do not have a returns policy, unless the item is damaged when delivered. If this unfortunately is the case, then please send a photograph of the damaged item either via email to email@example.com or instagram.
From there you will have 30 days to return the item. If the 30 days have exceeded since your purchase, unfortunately we can not offer you a refund or exchange.
To be eligible for a return, your item must be in the original packaging, unused and in the same condition as you received it.
A receipt and/or proof of purchase will be required for all items. Please get in touch for information before returning any purchases.
Personalised items are exempt of being returned.
Once your returned item has been received it will be checked over, you will be notified by an email that we have received your item and whether the refund has been approved or rejected.
If your refund has been approved, it will be processed and the credit will automatically be applied to your original method of payment. Kindly note that this can take a number of days before being officially processed.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We recommend using track & trace as your shipping method.
For any items that have been that have been spelt wrong or if it is our mistake, we will replace the item for the correct one, no extra cost.